Managed IT plans
Reference rates and inclusions. Use Build proposal to combine a plan with catalogue add-ons into a commercial pack.
Micro businesses (3–10 users) with cloud-first setups and business-hours needs.
£250 monthly minimum · ex VAT
Use in proposalGrowing SMEs (10–50 users) with servers, multiple sites, or compliance needs.
£550 monthly minimum · ex VAT
Use in proposalEstablished SMEs (25–100+) needing 24/7 cover and regulatory-grade security.
£1,500 monthly minimum · ex VAT
Use in proposalIn-house IT already in place?
RMM tooling, patch management, backup monitoring, escalation, out-of-hours cover, and second/third-line support. Ideal for 40–150 users. Client keeps day-to-day / first-line.
Compare
| Feature | Foundation | Professional | Fully Managed |
|---|---|---|---|
| Price per user/month | £35 | £55 | £80 |
| Monthly minimum | £250 | £550 | £1,500 |
| Support hours | Mon–Fri, 8am–6pm | 7am–7pm + P1 OOH | 24/7/365 |
| P1 critical response | 1 hour | 30 minutes | 15 minutes |
| Remote helpdesk | Included | Included | Included |
| Proactive monitoring & patching | Included | Included | Included |
| Microsoft 365 administration | Included | Included | Included |
| Endpoint Detection & Response | — | Included | Included |
| Managed Detection & Response | — | — | Included |
| Security awareness training | — | Quarterly | Quarterly |
| Vulnerability scanning | — | Monthly | Continuous |
| Penetration testing | — | — | Annual |
| Cyber Essentials support | — | — | Included |
| Backup & DR | — | Cloud backup | Immutable, 4hr RTO |
| On-site visits | — | 1 / quarter | 2 / quarter |
| Named account manager | — | Included | Dedicated SDM |
| Service credits (missed SLA) | Up to 10% | Up to 15% | Up to 20% |
See catalogue, onboarding and SLA. Build the client pack in Build proposal.